|
System Requirements
The FinancialSpreads.com trading platform is available via HTML (the internet) and therefore you do not need to download any additional software onto your computer. You may need to upgrade some of the existing software on your machine and the information below will guide your through this process.
If you have any questions, please call us on +44 (0)20 7456 7061 and we will be pleased to help.
As a general rule we design our systems to work with most browsers on any system with any ISP (internet service provider) connection (dialup or broadband).
You will get the best results from our site if you set your screen resolution to a minimum of 1024 x 768 pixels. If you require assistance in doing this, please call our support team on +44 (0)20 7456 7061
Hardware
Most modern PCs will run our interface successfully but we recommend that you have at least a 750 Mhz Pentium III (or equivalent) processor with 128MB of RAM and 1MB of available hard disk space.
Operating system
We support Windows XP, Windows 2000, Windows 98, Windows ME and Windows NT.
Internet Browser
You can access the FinancialSpreads.com website using the latest versions of Internet Explorer, Mozilla, Firefox and Netscape. We also support AppleMac platforms.
If you attempt to access our site using an AOL browser, it is possible that you may experience problems logging into our site. We would recommend that you use one of the following browser connections which are available free of charge.
Click below to download the lastest versions of these browsers for free.
You will require Flash software to view our website. To get the best result ensure that you have Flash 6 (or later) installed on your system to allow the trading platform to work. To check for Flash or to download latest Flash, please click here.
In order to view the Charts, your browser requires software called Java.
If you use Internet Explorer, you can use the following link to download Microsoft VM. Microsoft VM (msjav86.exe) 5.1MB
If you use Netscape, Mozilla, Firefox or Safari, click here for the latest version of Sun Java.
Cookie Settings
Our interface uses Session Cookies, and these must be enabled before you can log in.
"Cookies" are small amounts of data that a Web site can send to your Web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it).
We use cookies to enhance navigation and the functionality of our Website to securely verify your identity.
Please follow the instructions below to allow your browser to accept Session Cookies. If you have any questions, please call us on +44 (0)20 7456 7061.
Amending your Cookie/Security Settings:
Internet Explorer
Select Internet Options from the Tools menu and either:
> Internet Explorer 5
Select the Security tab, then Internet, then Custom Level. A new window will appear. Scroll down and select the option to 'Allow per session cookies'.
> Internet Explorer 6
Select the Privacy tab, set the slider to Medium, and press the OK button. Alternatively, select Privacy then Advanced and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.
(You can find out which version of Internet Explorer you are using by clicking Help and then About Internet Explorer on your browser menu.)
Netscape, Mozilla
Browse to www.www.FinancialSpreads.com, select Cookie Manager from the Tools menu and choose to 'Unblock [or Allow] cookies from this site'.
Firefox
Select Options from the Tools menu, then select Privacy. Expand the Cookies heading and tick the box for 'Enable Cookies'.
If this amendment still doesn’t work, it is possible that you might be using a firewall that is limiting the amount of information, or even changing the information that you can receive on your PC.
Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the FinancialSpreads.com website. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have.
As a simple test, you could shut down your firewall for a few seconds while you reload the FinancialSpreads.com site.
- If you are still experiencing trouble it is most likely that your Firewall is not the root cause.
- If the problem is no longer evident, your firewall is most likely blocking/changing certain content. It would be a good idea to contact your firewall vendor for support. Most popular firewall vendors have online supports sites with information available on these topics
Please also be aware some employers block the downloading of Java applets and Flash movies. If you are not sure whether this is the case, please contact your employer's network administrator for more information.
Notes on Internet Explorer Advance Settings
Changing certain advanced settings in Internet Explorer can cause errors when accessing certain pages on the FinancialSpreads.com website. If you are receiving errors clicking on links or buttons, you may have settings in your Internet Explorer browser that are causing these problems.
Internet Explorer has an Advanced Settings screen that contains options that a user generally does not need to change. Some users install and run Internet Boost programs that are supposed to speed up your web browsing. These programs alter these advanced settings and this can cause problems with the FinancialSpreads.com website.
If you are having problems viewing certain pages on the FinancialSpreads.com website, restore your Advanced Settings in Internet Explorer to their default settings:
- Click the Tools menu at the top of your web browser window, and then select Internet Options.
- On the Internet Options screen, click on the Advanced tab that is at the very top right of that screen. At the bottom of the Advanced tab is a button called Restore Defaults. Click this button and allow Internet Explorer to restore its Advanced settings to their defaults. Click the OK button to save these changes.
The Web Browser may warn you that you need to restart the web browser in order for the changes to take effect. If it gives you this warning message, we recommend that you restart your computer; otherwise the changes may not have taken effect.
Restoring the default settings on your Advanced Internet Options screen will NOT affect any other options like your home page, cookie settings, and security or privacy settings. They only restore these specific Advanced settings to their default settings.
For more information, visit the Microsoft Internet Explorer Support Center:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;ie
|
