CUSTOMER SUPPORT

Frequently Asked Questions

How secure is the FinancialSpreads.com website?
The FinancialSpreads.com website is protected by Thawte, thus ensuring the security of the site. More information regarding Thawte can be viewed here: https://www.thawte.com/siteseal/trustedlink.html


Can somebody else trade on my account?
Yes, providing that the account holder and nominee have completed a Power of Attorney form. Please contact us for further details.


Can I roll my positions over?
FinancialSpreads.com have recently launched a new Daily Rolling Bet product on a large selection of equities, indices and foreign exchange. These bets do not have an expiry date and are rolled over automatically each day. For further details regarding Daily Rolling Bets, click on the Daily Rolling Bets link on the home page.

FinancialSpreads.com also offers the facility to rollover futures contracts. If you chose to roll any quarterly or monthly contracts, you will need to contact us shortly before our expiry date to leave a rollover instruction. For equities, FinancialSpreads.com will expire the existing bet spread free (at just the market price) and offer the subsequent quarter at half of the spread. For indices, commodities and Forex contracts, FinancialSpreads.com will expire the bet at our mid point and offer the subsequent quarter at the corresponding level. Please note that on rollover of futures contracts, the existing bet is closed, realising any profits or losses incurred and a new bet is subsequently opened.

[return to top of page]

How do I open an account in another currency?
We offer sterling, US dollar and euro denominated accounts. If you wish to open an account in another currency, simply contact our Customer Support team either by email at support@www.FinancialSpreads.com or by telephone on +44 (0)20 7456 7061.

[return to top of page]

[NEXT]

Contact FinancialSpreads.com
Telephone:
+44 (0)20 7456 7061
Dealing Lines:
+44 (0)20 7456 7060
Support:
+44 (0)20 7456 7061
Email:
Fax:
+44(0)20 7665 9498

Getting Started
How do I open an account?
How do I log into FinancialSpreads.com?
What is Spread Betting?

How does it work?

Try a Demo Account

Why should I spread bet?

What are the advantages?

What are the risks?

Why should spread betting interest me?

Beginners Guide
How to make a bet
Stop losses & Orders
How margin works
Rolling Daily Bets
Range of Products
Managing Your Account?
How do I change my contact info?
How do I change my password?
I've forgotten my username/password
Reviewing my Account
Making Deposits & Withdrawals?
How do I fund my account?
How do I withdraw funds?
How much do I need to deposit?
Technical Support
System Requirements
What browsers do you support?
Cookie Settings
How do I view the FinancialSpreads.com site?
I can’t log in to my live account
Cannot see complete trading screen
The site is very slow
Markets and prices screens appearing as grey
The message 'Server unavailable' is displayed
Can I trade using an Apple Mac?  
Other Tools
FAQs
Complaints Procedure
Glossary
Product Information (PDF)
Terms & Conditions
Beginners Guide