CUSTOMER SUPPORT

How much do I need to deposit?
You need to make a cash deposit in to your account before you can make a bet. The minimum deposit required is the Minimum IMR (initial margin requirement) figure multiplied by your stake (i.e. the amount you wish to bet per point). You can find details of the minimum IMR in the Product information or if you click here click here

What is the Min IMR?
The Min IMR refers to the Minimum Initial Margin Requirement. It is a way of calculating the minimum funds required to open a new position. If the Min IMR on a market is 50 and you wished to make a bet £5/point, you would require a minimum of £250 in your account to open a new position.

We will then generate a stop-loss that reflects 80% of the funds available on your account or 80% of the Max CGSL, (see details below). You can adjust/amend your stop-loss to whatever level you desire (subject to the funds on your account). Every product has a minimum stop level that limits how close you may place any stop.

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What is the Max CGSL?
The Max CGSL (Computer Generated Stop Loss). This is the maximum figure used to automatically allocate a Stop-Loss on newly opened positions. If you have sufficient funds to cover the CGSL on deposit, the Trading System will assign a stop at a point 80% of the funds on your account, up to the CGSL. Otherwise, the system will allocate a stop-loss calculated as 80% of the funds available in your account.

For example, if you have £2000 in your account and you trade the Daily FTSE at £10 per point, the system will automatically allocate a stop-loss of 100 points (because the Max CGSL for Daily FTSE is 125 and 80% of 125 is 100). The maximum risk on a £10 bet would therefore be £1000, even if you have £2000 on your account. You can always amend your stop-loss (move it further away, or bring it closer) assuming you have sufficient funds on your account.

Please note that we hold an additional 20% of your funds to allow for slippage or a market gap. We do not offer guaranteed stops and therefore you could lose more than your initial deposit should a market gap through your stop level due to volatile markets or because of movements in the underlying markets during th hours when FinancialSpreads.com is closed and does not subsequently offer a quote. If you require more information, please contact us.

This file is a PDF and you will need Adobe Acrobat to access the details in this file. If you do not have Adobe Acrobat on your machine, you can download it free of charge if you click here: http://www.adobe.com/products/acrobat/readstep2.html

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+44 (0)20 7456 7061
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