CUSTOMER SUPPORT

HOW TO MAKE A BET

How to make an online bet
Log into your account and click on the product that you wish to trade.

  • Enter your stake into the white stake box
  • Click on the TRADE button. You will see a bid and offer quote appear.
  • Decide if you wish to Buy (if you think the price will rise) or Sell (if you think the quote will fall).
  • Your trade will be confirmed on screen
  • You will receive confirmation of your trade and stop-loss via email only. Please keep these in a safe place. If you have a query on your account at any time we will ask you to supply us with copies of your contract notes.
  • You can see your new trade if you click on the Open Positions button.
  • You will see your stop-loss in the Order Book section of your account.

You must have funds in your account before you trade. To calculate the amount of funds you require, please click here.

How to Close a bet
You can close your bet in several ways.

a) Go to Open Positions and click on the Close button. You will be given only a bid or offer price i.e. the opposite to your opening trade.
b) Go back to the main trading screen, enter an equal stake to your opening trade, click on the Trade button. To close your open position, you must make an equal and opposite trade i.e if you bought to open, you will need to sell to close and vice versa.
c) Limit Order. You can set a limit order to close out your trade at a profit. To set a limit order, go to the main trading window, put your stake in the white stake box, click on ORDER. You will need to alter the instructions in the Order box to Limit/OCO. Please enter an equal stake to your opening trade. Then enter the level at which you would like your position to be closed out.
d) Your stop-loss will close your bet when our quote hits the level of your stop.

Example:
If you bought £10 of £/$ at 1.8971 you could close by selling £10 at 1.8951. Alternatively, if you sold £20 at 1.8951, you would then close £10 and open a new sell bet of £10 at 1.8951.

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How to Make a Bet on the Telephone
The most important point of spread betting via the telephone is clarity. If you have any problem with the mechanics of making a bet just ask one of our traders. Please do not worry about asking ‘silly’ questions. If you do not understand something concerning any aspect of a taking a bet, it is important for you to ask us before you begin betting.

If you bet on the telephone the transaction will generally work like this:-

Ask for the contract that you are interested in, for example, the Rolling Daily Euro/Dollar contract.

Caller: "Rolling Euro/Dollar please"

Trader: Will quote you a two way price, for instance "1.3283-1.3286"

You must then decide what you want to do. You can do one of three things

  1. Buy to make an UP BET or to close a DOWN BET
  2. Sell to make a DOWN BET or to close an UP BET
  3. Nothing at all.

If you decide to do nothing then you can just say words along the line of:

Caller: "nothing there" or “nothing done”

If you decide to BUY you must say that you want to do one of the following:

Caller: "Buy", "Make an UP BET", "Go Long"

If you decide to SELL you must say that you want to do one of the following:

Caller: "Sell", "Make a DOWN BET", "Go Short"

You can use these examples or any other words that define your intentions, beyond any reasonable doubt.

After you have said Buy/Sell you must state the STAKE you wish to put on this bet. This is the amount of money per point/tick movement you wish to bet.

So that let us say you wished to make an UP BET on the example above with a stake size of £20, you would say.

Caller: "I’ll Buy (Take / make an UPBET / go long) 20 pounds"

The trader will confirm your bet:

Trader: “You buy £20 at xxxx (the higher quote price).

You will then be asked for your account name and account number. The trader will then enter your deal into the trading system and will give you your STOP level. At this point you may move the STOP level if you wish.

The trader will then read back the deal to you and you will confirm your trade. REMEMBER, your trade will not be activated until the trader confirms the trade back to you.

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