MANAGING YOUR ACCOUNT

How do I change my contact info?
If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceed its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.

If you move house, please send us a letter confirming your FinancialSpreads.com account number, your name and your new address and telephone contact details.

How do I change my password?
If you wish to change your password, please call us and we will conduct a security check to confirm your identity before amending your account details.

[return to top of page]

I've forgotten my username/password
If you have forgotten your username or password, please call us or if you are unable to do so, please email us. We will send you some information that will remind you of your username or password. We are unable to send passwords via email for security reasons.

[return to top of page]

How do I monitor my account?
Log into your account and click on Account Summary. You will see details of the most recent closing trades you have conducted and details of any profit/loss.

[return to top of page]

View my previous trades
You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account. This information will be held on your account for 3 months. If you require complete details of all the trades you have made, please contact Customer Support: support@www.FinancialSpreads.com

[return to top of page]

View my Open Positions
Details of any open bets can be found if you click on Open Positions. If you have more than one trade in the same product, please click the "I" button and this will give you a detailed breakdown of your position in this product.

The automatic Stop-Loss Order that is linked to your open position can be found if you click on the Order Book button. This section also holds details of any New Orders or Limit Orders.

[return to top of page]