| How do I view the FinancialSpreads.com site?
Our site is all HTML. You will not need to download additional software.
Additionally, we do have the following minimum requirements:
- We recommend Internet Explorer 6 or later or Netscape 7 on Windows and Mac. We have found that clients trying to access our site via an AOL browser may run into problems as AOL seem to upgrade their security settings without notice. You can download Internet Explorer or Netscape browsers free of charge if you click on these links:
Internet Explorer: http://www.microsoft.com
Netscape Navigator: http://channels.netscape.com/ns/browsers/download.jsp
-
The site requires Flash 6 or later. If you are unsure if you have Flash, or wish to check you have the latest version, you can download the latest version of Flash here: http://www.macromedia.com
-
We recommend running the site at 1024x768 or higher.
-
If you wish to see our charts, you will need Java. You can download the latest version of Java here: http://java.com/en/download/manual.jsp.
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I can’t log in to my live account
Your password and possibly
your username will be different to those used on
your Demo Account. Live account passwords always
include a number. If you continue to experience
problems, please contact us directly.
My user name and password are correct but when I log in I cannot see a complete trading screen
This problem is most likely due to the privacy settings on your Internet browser. To ensure that you can receive data from FinancialSpreads.com follow these instructions according to the type/version of browser that you have:
- Internet Explorer v6.0: Select Tools > Internet Options.
If at this point you receive the error message “This operation has been cancelled due to restrictions in effect on this computer, please contact your System Administrator”, please follow the following two steps:
In Windows
Click on Start, Settings and Control Panel.
(Windows XP users, click Start and Control Panel.)
Double-click on Internet Options.
(Windows XP users may need to click Switch to Classic View in order for this option to be visible.)
Privacy > Click on the "Edit" button> type "www.FinancialSpreads.com" and then click the "Allow". This will enable your browser to accept all cookies from www.www.FinancialSpreads.com
- Internet Explorer v5.0:
Select Tools > Internet Options > Security > Custom Level > Cookies enable
- Netscape v4.51:
Select Edit > Preferences > Advanced > Accept all Cookies
- Netscape v6.0 & v7.0:
Select Edit > Preferences > Privacy & Security > Cookies > Accept all Cookies
If this amendment still doesn’t work, it is possible that you might be using a firewall that is limiting the amount of information, or even changing the information that you can receive on your PC. Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the FinancialSpreads.com site. If you are using a firewall and are not sure whether it is the cause of your problem, please email us with details of the type of firewall that you have.
As a simple test, you could shut down your firewall for a few seconds while you reload the FinancialSpreads.com site.
- If you are still experiencing trouble it is most likely that your firewall is not the root cause.
- If the problem is no longer evident, your firewall is most likely blocking/changing certain content. It would be a good idea to contact your firewall vendor for support. Most popular firewall vendors have online supports sites with information available on these topics
Please also be aware some employers block the downloading of Java applets and Flash movies. If you are not sure whether this is the case, please contact your employer’s network administrator for more information.
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The site is very slow
Our site is optimised for access via an average dial-up modem. Slow responsiveness can sometimes be caused by such factors as:
- The speed of your computer
- The level of activity on the Global/National Internet
- The level of activity on your Internet connection (for example other simultaneous downloads)
- The level of users currently using your ISP
- Using a very busy Proxy server
- Also try updating to a more recent version of your Internet browser.
- You will always receive a better service when using a higher speed Internet connection. Broadband services will offer a substantial improvement in site responsiveness.
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Why are the markets and prices screens appearing
as grey/white blank areas?
Depending on the version of Flash, your browser may
not correctly display the trading area of the www.FinancialSpreads.com website. The following explanation should
help resolve the problem:
There are a number of reasons why a grey or white
box appears where you expect the live prices to be.
Please be aware some employers block the downloading
of Flash movies.
- Internet Explorer (PC)
A grey or white box can either indicate that the
page did not download properly or your machine is
unable to run Flash movies. The first thing to try
is to delete your temporary Internet files and then
reconnect to www.FinancialSpreads.com: -
Select Tools > Internet Options > General
> Temporary Internet Files >Select 'Delete
Files' > Select 'Delete all off line content'
> Press OK and OK again. Close your browser immediately
without navigating. Now simply reconnect to the
Internet and access www.FinancialSpreads.com as you usually
would.
If the above fix does not work, it is likely your
computer cannot run Flash movies. Please ensure
you have confirmed the required plug-ins have been
installed on your browser correctly (Section 1.)
before pursuing the next option. If you already
have Flash installed and bypassed this step, it
may be that you have an older version of the Flash
plug-in than is required. Please follow the instructions
in “Do I need special software to trade with
FinancialSpreads.com”
As discussed above, the live charts on www.FinancialSpreads.com require your machine to run Java applets. Most computers use the Microsoft Virtual Machine (VM) but as of August 1st 2002 you can no longer update this virtual machine because Microsoft has removed the download from their site. An alternative version is available from Sun Microsystems the original developers of Java which is fully compatible with windows. Please follow this link: http://java.com and the latest version of Java will begin to install automatically. Alternatively you may go to this page to perform a manual installation:
http://java.com/en/download/manual.jsp
Please follow the on screen instructions.
Most windows based computers have an early version
of Flash installed with Internet Explorer by default.
FinancialSpreads.com uses the latest version of Flash,
which may not have the corresponding plug-in installed
on your browser. If after following “Do I
need special software to trade with FinancialSpreads.com”
the Flash movies still don’t work, you can
try removing the Flash plug-in using the special
tool provided by macromedia, found at http://www.macromedia.com. Try removing the
plug-in first before installing it again. This hard
re-installation removes any corrupted software or
settings from your Flash plug-in.
- Netscape (PC)
With Netscape, problems with the loading or support of Java applets is only indicated by a white outlined box. The first thing to try is deleting all of your temporary Internet files and then re-request our Internet site.
Select Edit > Preferences > Advanced >
Cache > Click 'Clear Memory Cache' and 'Clear
Disk Cache'. Close your browser immediately without
navigating. . Now simply reconnect to the Internet
and access www.FinancialSpreads.com as you usually would.
If the above fix does not work, it is likely your
computer cannot run java applets. Please ensure
you have confirmed the settings on your browser
are correct (Section 1.) before pursuing the next
option.
As discussed above the live prices on www.FinancialSpreads.com
require your machine to run the latest version of
Flash. Netscape typically has an early version of
Flash installed as default. FinancialSpreads.com uses
the latest version of Flash, which may not have
the corresponding plug-in installed on your browser.
If after following “Do I need special software
to trade with FinancialSpreads.com” the Flash movies
still don’t work, you can try removing the
Flash plug-in using the special tool provided by
macromedia, found at
http://www.macromedia.com/.
Try removing the plug-in first before installing
it again. This hard re-installation removes any
corrupted software or settings from your Flash plug-in.
- Internet Explorer (Mac)
Please follow the instructions given above
- Netscape (Mac)
The navigation to clearing your Internet cache is
slightly different please:
1. Select Edit > Preferences > Advanced >
Cache > Click 'Empty Now'
2. Follow the instructions above to update your
Flash and java plug-ins.
The message 'Server unavailable' is displayed
where the last update usually appears.
This problem is caused by a poor connection to the
Internet. Please disconnect from the Internet then
re-connect. Also ensure that you are not currently
downloading any large files. Most of the time, this
will resolve the problem.
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Can I trade using an Apple Mac?
Our site should be fully compatible with the Apple Mac. If you do experience problems with our web site, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.
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